Gupshup Agent Assist
Support better and sell more
with empowered human agents
Equip agents with customer insights and history to personalize every response. Leverage AI copilot to improve agent productivity and expedite resolution of complex queries across messaging channels
Trusted by over 400 brands globally for assisted selling and customer support
Have you unlocked the full potential of Agent Assist
Traditional support platforms focus on resolving customer issues post-sales
Customers expect superior assistance at every stage - from discovery to post-sale
Turn every customer interaction into revenue driving insights
Actively drive sales with live agents
- Get more conversions by enabling human agents to initiate personalized conversations with high-intent leads, delivered in real time from CRM systems, in-store interactions, or direct customer inquiries. With complete context including campaign source, chat history, and past purchases, agents can engage more effectively and close deals faster.
Advanced tool for higher agent productivity
Gupshup Agent Assist empowers agents and supervisors with AI-driven recommendations and automated sales opportunities, boosting efficiency and sales conversations.
Reduce cognitive load: Crisp interaction highlights with AI Summarize
Improve supervisor and live agent efficiency by reducing the need to review past AI or human agent conversations.
AI Summarize automatically generates concise session summaries, highlighting key details like customer purpose, responses, challenges, and sentiment, enabling faster decisions, streamlined workflows, and improved response times.
Find out how leading businesses drive
personalized sales conversations
How 6thStreet achieved a 5-8X ROAS through conversational AI engagement
Find out how this regional fashion powerhouse created tailored experiences for shoppers through rich channels like WhatsApp
Compared to channels like app push and email, our customer engagement is up 5X using engaging journeys over WhatsApp
Parth Shah
General Manager (Growth & Strategy)
Leading fashion eCommerce revolutionizes support - lowers costs by 10%
Find out how this E-Commerce giant reduced agent worked, lowered cost and improved customer response time with Gupshup
Ready to start a conversation?
Get connected to see how Gupshup Conversation Cloud can support you in reaching your business and customer engagement goals.
Frequently Asked Questions
Gupshup is a leading conversational AI platform for marketing, commerce, and support automation. Trusted by 50,000+ customers in 130+ countries across industries, Gupshup handles 120 Billion+ messages annually.
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